Customer Feedback Survey Company Name: Completed By: (Optional) Customer Support: 1 . Overall, how satisfied are you with the customer support provided? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 2 . Staff friendliness towards you? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 3. Staff have a good knowledge of the system. Strongly agree Agree Neutral Disagree Strongly disagree 4 . I have confidence with the support staff to resolve any issues? Strongly agree Agree Neutral Disagree Strongly disagree 5. Reported faults are being responded to within the contracted response times. Strongly agree Agree Neutral Disagree Strongly disagree Please feel free to write a testimonial here. This may be displayed on our website: Products and features: 1 . Overall, how satisfied are you with Console? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 2 . Overall, how satisfied are you with Gateway? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 3. You have good knowledge and understanding of Console. Strongly agree Agree Neutral Disagree Strongly disagree 4 . You have good knowledge and understanding of Gateway. Strongly agree Agree Neutral Disagree Strongly disagree 5. Reported faults are being responded to within the contracted response times. Strongly agree Agree Neutral Disagree Strongly disagree Comments about current products and any future development ideas: Based on your experience with Meter Macs, how likely are you to recommend our products and services? Likely Unlikely